yoctrlBefore confirmation
If a booking has not been confirmed and no supplier cost has been incurred, payments that are eligible for return may be refunded according to the original payment channel rules.
After confirmation
After confirmation, cancellation fees may apply based on hotel, guide, transport, attraction, and local supplier rules. Some items may be non-refundable once reserved.
Processing time
Approved refunds are usually submitted to the payment provider promptly, but the final posting time depends on banks, card networks, wallets, or payment platforms.
Changes and credits
Where possible, yoctrl may help change travel dates, adjust services, or retain eligible amounts as credit for a future booking.
How to request
Please contact support with your order number, traveler name, and reason for cancellation or refund request.